Frequently Asked Question

1. How do I place an order
Easily through the 3 ways as below:
I) To register an account first and place your order online.
II) WhatsApp to 012-3177456
III) Email your order to nixon@winko.com.my
2. How much will I pay for shipping?
We offer free shipping (FOC) within Klang Valley for purchase above RM500.00
If less than RM500.00, the Shipping Fees will be:
RM15.00 per item (Max 5kgs), RM30.00 per item (Between 5kgs - 20kgs), RM60.00 per item (Between 180kgs - 200kgs).
3. How long will it take to receive my order?
We will work to fulfill all orders within 2-3 working days after receiving payment.
4. I have a user account online but forgot my password, what should I do?
Go to My Account page and click on the Forgotten Password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with). The password will be sent automatically to the registered email address.
5. I have a user account online, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
6. I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately (refer to the contact us section). We will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
7. I received damaged/ defective item, what should I do?
If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately (refer to the contact us section). We will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
8. What kind of payment options are offered?
Three methods that you can choose for payment are as below:
Account Name : Winko Industrial Sdn Bhd
Alliance BANK : 1219-0001-0000-116
MayBank Bank: 5124-5514-7955
A: Bank In to our Bank Account
B: Credit Card
C: Cash On Delivery
Contact us at:
Tel : +603-31679886
Fax : +603-31679887
H/P : +012-3177456 (Mr. Nixon Wong)
Kindly provide your telephone number for delivery purpose. Please notify us your handphone number after payment made (Whatsapp/Wechat/SMS/PhoneCall). We will deliver immediately after receiving payment.