- Receive inbound calls including transferred sales leads and calls from current and potential customers.
- Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit.
- Answer questions about the product details, the company, and issues with account for the customers.
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
- Perform basic account maintenance activities.
- Meet Quality Assurance Requirements and other key performance metrics.