Frequently Asked Question

How do I place an order ?
Easily through the 3 ways as below: –

1) To register an account first and place your order online.
2) Fax you order to 03-31679887
3) Email your order to fanny@winko.com.my or nixon@winko.com.my
How much will I pay for shipping?
We offer free shipping (FOC) within Klang Valley for purchase more than RM500.00
If less than RM500.00, the Shipping Fees will be : –
RM9.00 per item (Max 20kgs) Klang Valley,RM13.00 per item others stage of Malaysia (max 20kgs) .
How long will it take to receive my order?
We will ship the order in 2-3 working days. We will work in best condition to fulfill all orders within 2-3 working days of receiving payment.
I have a user account online http://www.winko.com.my/estores/index.php?route=account/login but forgot my password, what should I do ?
Go to My Account page and click on the Forgotten Password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with http://www.winko.com.my/estores/index.php?route=account/login ) . The password will be sent automatically to the registered email address.
I have an user account with http://www.winko.com.my/estores/index.php?route=account/login, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately at www.winko.com.my/contact-us. We will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
Q: I received damaged/ defective item, what should I do?
If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately at www.winko.com.my/contact-us. We will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
Q: What kind of payment options do winko.com.my offer ?
Three methods that you can choose for payment as below: –

A : Bank In to our Bank Account
Account Name : Winko Industrial Sdn Bhd
Alliance BANK : 1219-0001-0000-116
MayBank Bank: 5124-5514-7955

B : Credit Card

C : Cash On Delivery
Contact us at
Tel : +603-31679886
Fax : +603-31679887
H/P : +012-3177456 (Mr. Nixon Wong)

Kindly provide your telephone number for delivery purpose. Please notify us your handphone number after payment made (Whatsapp/Wechat/SMS/PhoneCall). We will deliver immediately after received payment.